| FAQs - Parent Portal (ParentConnect) | ||
1. Who is eligible to use the Parent Portal?
All students, plus any parent (the person who has legal rights to view his/her student’s school records) are eligible to use the Parent Portal and will receive a login account-- user name and password. Students will receive their user name and password from their teacher. Parents must register for an account. 2. What is the registration process (for parents only)?
Go to the Parent Portal Web site, click on Request Account and fill out the requested information. The schools must go through a validation process and compare the information you provided against the information in the student information system to validate the information. Once the validation has occurred, an email is sent to you which contains your user information, however the account is inactive. The person applying for the account must print the email and sign the bottom and take it to the school of their choice. Be prepared to show a photo ID. As in past years, all accounts are issued to an individual; therefore, the individual that applied for the account must be the person that signs and presents the email and presents his/her ID. (Please request access to all your children/students at during this initial online registration. Adding additional students at a later time will require that you contact each individual school in person again.) 3. How do I navigate and use the Parent Portal -- Go to help guide. 4. My original registration contained incorrect information and could not be processed. I was told to reregister with corrected information, but the system tells me I am already registered. What should I do?
When you re-register, enter your information slightly differently. Use all UPPER case, or all lowercase letters for your name, so that the system can detect a different between this registration and your previous registration attempt. 5. What do I do if there is another child I need to add to my Parent Portal, but I did not add him/her the first time I registered online? If you need to add another child at a later date, after you have already gone through the initial registration process for the Parent Portal, you must contact the Parent Portal staff person at the school that your student attends, and you will need to go into that school to verify your identification with photo ID. 6. Can I logon to my school Web site (School Fusion) with the Parent Portal User Name and Password? Yes, parents and students can logon to school Web sites with the same user name and password that they use with the Parent Portal. If parents have completed the registration process for the Parent Portal and if their Parent Portal login has been activated, the logon access to school Web sites will take 24 to 48 hours from the time they came into their school to verify their identity for the Parent Portal access. However, for subsequent password changes, your logon for both the Parent Portal and your school's Web site will then take place on both systems simultaneously. For students, their Parent Portal login is new this year and available immediately without registering. Their Parent Portal user name and password is the same as their school Web site password. 7. I have questions or problems regarding the Parent Portal. You should start by using the Support page located in the Parent Portal if you have questions pertaining to its use. If you are having trouble logging into the Parent Portal, or have questions pertaining to attendance, grades or assignments, contact the school. 8. I have not received an email with my account information, what should I do (parents only)?
If it has been several days:
10. I received my email but not all my children (students) are listed, what should I do? Contact the school of the child that was not listed and request that the school add the child to your account. Be prepared to provide them with your account information and your students’ information so that they can validate the information against the student information system. Once the account has been created, only the individual student’s school can add them to an existing account. If you have children at more than one school that must be added to your account you will need to contact each school. 11. What is the difference between the Parent Portal and the school Web sites (School Fusion). The school Web sites (SchoolFusion) contain information Web pages, calendars, teachers' class pages, including homework, announcements, and other information about the school activities and student activities. Students and parents receive automated email when announcements and activities have been posted to their school Web site. SchoolFusion is the server and programming platform for the school Web sites. The Parent Portal contains student attendance and grades information and is the online location where parents can update contact information. Parents and students can change their passwords via the Parent Portal. 12. When and where can I access the Parent Portal? You may access the system 24 hours a day, seven days a week, after you have registered and received your password and user ID and the account has been activated. You may access the Parent Portal from any computer with Internet access. To access the Parent Portal, click on the Parent Portal link on the left side of one of the school Web sites. Link to Parent Portal. 13. What do I do if I feel that the Parent Portal student information is incorrect? If the student information is incorrect, please contact the school. If the contacts that are associated with the student are incorrect, and you have a Parent account, you can edit the information by clicking on the General Tab under the Student Info Pencil. Also see How to Update Contact Information. 14. How current is the information on the Parent Portal? Updates to assignments and student information are processed on a daily basis. However, rules for how often a teacher must update their gradebook are set at the school level. Please contact the teacher first to resolve any gradebook issues. 15. Why do I receive the message "None of the users’ students could be loaded"? This message may display if you logged in while the system is in the middle of updating the information. Log out of the system and try again at a later time. 16. What do I do if I am “locked” out of my Parent Portal account? As a security measure, if you have five failed attempts at inputting your username and/or password the system will lock you out for one hour. This protects you from having someone sit down and continually try to guess your password. The system will automatically reset itself within one hour. There is NO need to contact anyone about the problem. 17. What do I do if I forgot my password? If you cannot remember your password, click on the "Forgot your Password?" link at the bottom of the Parent Portal login screen and fill in the requested information. The system will email you a temporary password which can be used to access the system. Once you have logged in, go to "Settings" and change your password to something you will remember. Note that this will also change your password for your school Web site as well. 18. Will the same username and password also allow me to log into the school’s Web site? Yes. When a parent account is created in the Parent Portal for the first time, it can take 24 to 48 hours for the information to initially populate to the school Web sites. However any password changes after that time are simultaneous for both sites. The primary site is the Parent Portal, so all account changes must be made through the Parent Portal and they will update to the school Web sites. Students - Parent Portal user name and password is the same for their school Web site login. New students should check with their teachers to find out what their initial user name and password should be. Students can change their password for their Web site by going to the Parent Portal and changing it there. 19. How do I change my password for Parent Portal or school Web site (SchoolFusion)? Parents and students must go to the Parent Portal to change their password. (They can no longer go to the school Web site to change their passwords.) Changing your Password: The default password is obscure and we recommend that you change it to something you will remember. Go to one of the school’s homepages and click on Parent Portal:
• Click the LOGIN button and use the username and password that were e-mailed to you • Click the SETTINGS button in the upper right corner of the screen • Enter your New Password (must contain at least eight characters) in the New Password box • Enter it a second time in the Confirm Password box. • Click Apply Parents:
The email address listed in the Parent Portal will be used to send notifications from both Parent Portal (ParentCONNECTxp) and from School Web sites (School Fusion). Therefore you must change your email address in 2 places in the Parent Portal: 1) Logon to the Parent Portal and click "Settings" in the upper right corner; change your email address in one or both of the Email boxes. This changes the email address for the school Web site (SchoolFusion) notifications.
2) On the Parent Portal click "Student Info" on left side navigation ; click on the General Tab; edit your email address in the "contact information" box. This changes your email address in the student information system for automated phone/email messages. Students - How do I change my email address for Parent Portal and/or my School Web site notifications?
Logon to the Parent Portal and click "Settings" in the upper right corner; change your email address in one or both of the Email boxes. This changes the email address for the school Web site (SchoolFusion) notifications.
Students only have to change their email address in one section above since they are not able to change anything in the Parent Portal "Contact Information" section. 21. Why did PWCS switch from Edulink Intouch Online to the Parent Portal?
The PWCS student management system (SMS) was updated to a new product due to the old product no longer being supported by the vendor. Edulink was not compatible with the new SMS, which already came with the new Parent Portal. 22. I cannot log into my school Web site? Make sure you have waited 24-48 hours after your Parent Portal account has been activated. If parents have completed the registration process for the Parent Portal and if their Parent Portal login has been activated, the logon access to school Web sites will take 24 to 48 hours from the time they came into their school to verify their identity for the Parent Portal access. 23. In the previous Edulink Online I could see if my child has been to the school nurse. Why can't I see if my child has been to the nurse in the Parent Portal? There will be a "health" section in the Parent Portal but it is still in production and not yet available. 24. In the previous Edulink Online I could see lunch balances. Why can't I see those in Parent Portal? The Parent Portal does not have that capability at this time. 25. How do I view my child's details for each letter grade on the Parent Portal? Login to the Parent Portal, click on "Assignments"(left link); then click on the letter grade under the column "Current Grade" to see the homework and test results. If your child is an elementary student, you may see an asterick (*) where the letter grade should be. Be sure to click on the askterick to see more details about the grading for that course. 26. Additional High School Student Grading Information Now on Parent Portal (Feb. 15, 2012) To view the additional information logon Parent Poral and click on the following:
If you have additional questions or concerns regarding any aspect of the Parent Portal, please contact your school. 28. Parents and Students Can Now Email Teachers via Parent Portal (March 15, 2012) Parent Portal will permit parents and students to email teachers who are assigned as the students’ “teacher of record” in the Division’s Student Information System. The email address files will be updated monthly. The Parent Portal will display teacher names in blue and the name will be clickable if email is available for that teacher. This email option will be visible in the following locations:
• On both the “Assignments” and “Class Scores” tabs under “Assignments” in the left-navigation links (pencils); • On the “Contact” tab under “School Info” in the left-navigation links (pencils);
• High school parents and students can also access teacher emails on the “General” and “Schedule” tabs under “Grades” in the left-navigation links (pencils);
• Some faculty emails, whose email address the school manually adds to Parent Portal, will be available on the “Contact” tab under “School Info” in the left-navigation links (pencils) only.
29. How do I add a child (new student or kindergarten student) to "My Family" on my school Web site and on Parent Portal? Although you may have already registered for Parent Portal initially with some of your children, if you add another child's name at a later time (a kindergarten or other new student), you will need to contact the school the child is attending and ask them to add your child to your Parent Portal account. You will also need to come into that child's school in person to validate your parent ID for the new child. Once the account has been created, only the individual student’s school can add them to an existing account. If you have children at more than one school that must be added to your account you will need to contact each school. After that, you will see your child's name added to your "My family" section of your school Web site account. |
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QUICK LINKS:
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Parent Portal Web site
Popular FAQs:
How parent can add a child (new student or kindergarten student) to "My Family" on their school Web site?
How a Parent Can Update Contact Information
How a parent can change or add an email address.
How a student can change or add an email address.
What do I do if I forgot my password (parents and students)?
How do I change my password?
How do I navigate and use the Parent Portal?
