Trouble with Emergency Messages? We Have Solutions
February 14, 2014
Following the recent severe weather across the county and the feedback received about message delivery, PWCS is taking steps to speed up delivery.
If you have problems receiving email or text messages from PWCS E-News, start by checking your account to verify the details are accurate and up-to-date. After that there are some steps to fix your delivery problems, many of which can only be fixed by the user.
One of the most common issues related to email delivery is the user’s mail server not allowing delivery from our servers because they have to “whitelist” our servers first. To help ensure email delivery from our system, please be sure to add PWCS_eNEWS@pwcs.edu to your address book or contact list.
Text Messages
“I am not receiving text messages, even though I have signed up.”
To ensure that you receive text messages, please complete the following steps after confirming that your cell phone number and wireless provider are properly entered and selected in your E-News account.
These steps will let our SMS provider know that you wish to receive messages in case your wireless provider has inactivated your account by default. It will also let you know if your provider is blocking the messages for some other reason:
1. Open a new blank text message on your phone.
2. In the phone number field, type in the short code: 878787
3. In the body of the text message, type in: START
4. Hit send.
5. Within a few seconds you should receive a message saying you have connected with us.
The message you should receive after sending the START message to 878787 is this:
“Messaging service by CELLTRUST reactivated. For help reply HELP, contact support@celltrust.com or call 1-888-515-5201”
If you do not get this message back, or a different error message was returned to you, we recommend calling your cell provider. There is a possibility that in your contracted plan, there is a block on short code use.
You can manually request that they add the short code 878787 to your accepted SMS contacts. Just explain that this is the code for the text communications coming from your child’s school.
Still have questions? Send an email to PWCS_eNEWS@ezcommunicator.com.
