Registration Concerns

 Security Issues

 Help with Intouch Online

 Account Management

12. Must I reapply each new school year?
13. What do I do if I've forgotten my user ID and/or password?
14. How can I add another child to my existing account?
15. How do I cancel my account?

1. What is Intouch Online?  Intouch Online provides parents academic information on their student(s) through the Internet.  With an internet connection and an Intouch Online user account, parents may access their child’s attendance, grades, progress reports, class schedule and other information.

2. Who may apply for an account with Intouch Online?  If your child’s school is a participating Intouch Online school, you may register online for an Intouch Online user account.  Please refer to the Prince William County Schools’ web site for participating schools at www.pwcs.edu and click on Edulink Intouch Online.

3. How long does the application process take?  Each participating school provides this information to the applicant when they go through the online registration process.  In addition, the Intouch Online administrator may contact you by email.

4. Why do I have to make a personal appearance and bring a photo ID to get my account information?  To ensure privacy, the school must be certain that they issue Intouch Online user account information only to those who have legal rights to view that student’s information.

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5. How secure is Intouch Online?  All of the information viewed on Intouch Online is password protected.  It is, therefore important that you keep your password completely private.  Passwords can be changed as frequently as you wish.  It is recommended that you change your password from the one assigned to you by the Intouch Online program.  All information viewed on Intouch Online is secure through the required 128 bit encryption.  Users may have to download a browser that has the required encryption.  Links for downloading Microsoft IE 5.5 or higher and Netscape Navigator 4.75 or higher can be found at www.pwcs.edu and click on Edulink Intouch Online.

6. How do I change my password?  On the Login screen for Intouch Online you will find “To change your existing password, click here” and you enter your user ID and existing password, then type your new password, type the new password again, and click Submit.

7. Can anyone hack into Intouch Online and change my child’s information?  All of the information viewed through Intouch Online is a copy of the school records.  The Intouch Online database is completely separate from the school’s database.  In the unlikely event that someone hacked into Intouch Online, it would have no effect on the school’s database.

8. Who else can view my student’s information?  Without a user ID and password, no one can view the information displayed by Intouch Online.

9. Why can’t I log into my new Intouch Online account?  Each school has developed their own procedures for activating accounts, and this information should have been provided to you when you picked up your user ID and password.  If you cannot access your account according to the time schedule provided to you, please email the System Administrator on the Login screen for Intouch Online. 

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10. Who do I contact when I need a real, live person to help me with my Intouch Online problem?  You should contact the school that your child attends and leave a message for the Intouch Online administrator if you are having trouble with Intouch Online.  You can also email the System Administrator on the Login screen for Intouch Online. 

If you have a question regarding your child’s information displayed by Intouch Online, you should contact your child’s school, teacher or guidance counselor.  Some schools have listed contact information at the bottom of the screen for certain modules.  For instance if you are calling about your child’s absence, you can see if a contact has been listed at the bottom of the screen for the Attendance module.

11. How do I send an email from Intouch Online?  First be sure your Internet browser settings are correct.

If you use Internet Explorer, click on Tools, Internet Options, Programs tab, and specify the Internet Email program you want to use with Internet Explorer.  Click OK.  

If you use Netscape Navigator, click on Edit, Preferences, Mail & Newsgroups, Identity, and fill in the information.  

You should also check the other preferences settings such as Mail Servers, Newsgroup Servers, Addressing, Messages, etc. and fill in the fields with your selections.  Click OK.  

Once you have your email settings in place you should be able to click on the link for the person you want to email.  The link will be in blue and underlined. An email window will pop up with the address of the person you are emailing at the top and an area below to type in your message and send it.

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12. Must I reapply each new school year?  No. All accounts remain active until the student on the account graduates or leaves the school.

13. What do I do if I have forgotten my user ID and/or password?  You must contact the Intouch Online administrator to request your account information.  You may be required to come to the school with your photo ID to pick up your account information.

14. How can I add another child to my existing account?  When you register online for an Intouch Online account, you should list all your children that attend that particular school.  If you have an existing account and you need to add a child, please contact the Intouch Online administrator by email and request the addition of your other child to the account.  You may be asked to come to the school with your photo ID to verify the addition of the other child.

15. How do I cancel my Intouch Online account?  Call or send an email to the Intouch Online administrator.

The FAQ's above were originally written and designed by Bob Charpentier, Upland High School, Upland, California, but have been edited by Prince William County Public Schools.

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