The Information Technology Services Help Desk serves as a second line of support for the department or the school TSSPEC (Technical Support Specialist). All problems involving computer hardware or standard software that cannot be solved by the TSSPEC should be directed to the Help Desk.

The Help Desk is staffed Monday–Friday, 7 a.m.4:30 p.m. when schools are in session and 8 a.m.4 p.m. when schools are not in session. The Help Desk will not open whenever schools are closed on a Code Red. Hours may vary on Code Green days based on weather conditions.

 

Areas of Responsibility

  • Phone Support for Technical Issues
  • Help Request Tracking System
  • Tier II Technical Support and Customer Relations

Dedicated Support


Teachers and administrators may contact the Help Desk by calling 703.791.8826


Staff

Engineer II


Engineer I