Welcome to the Office of the Ombudsman

The Office of the Ombudsman provides parents, students, and members of the school community confidential, impartial, and informal assistance in resolving school-related concerns, conflicts, and issues.

The Office of the Ombudsman operates in accordance with the following core values:


The Ombudsman will take all reasonable steps to protect the anonymity of visitors to the office and safeguard confidentiality.*


The Ombudsman does not participate or intervene in any formal complaint processes or conduct investigations. Rather, the Ombudsman will:

  • Listen and help clarify visitor concerns;
  • Provide information and explore options available to visitors; and
  • Facilitate discussions to resolve issues, with permission of the visitor and as appropriate.

Impartiality and Independence

The Ombudsman is neutral. The Ombudsman does not take sides or advocate on behalf of any individual or the administration. Rather, the Ombudsman is an advocate for fair processes. The Ombudsman reports to the Superintendent and the School Board and will:

  • Collect data on emerging trends and patterns while safeguarding anonymity; and
  • Utilize data to make quarterly and annual reports to the Superintendent and School Board and promote positive change.

*The exception to confidentiality is where the Ombudsman believes there is a risk of harm. The Ombudsman is a mandated reporter in cases of suspected child abuse and neglect.

**The Ombudsman is not affiliated with any compliance function and does not serve as an agent of notice for the Prince William County Public Schools.